FAQs

T U R N A R O U N D

+ 2 to 3 weeks (unless stated otherwise), business days only

+ Shipping time is not included 

You will receive a shipping notification once your item is has left our home.

 

R E F U N D S  A N D  E X C H A N G E S

Sometimes things happen and people change their minds. Here at Peco Baby, we want to make sure our customers are happy. 

To be eligible for a return, your item must be unused and in the same condition that you received it.

Exchanges must be made within 14 business days. 

Customers are responsible for all shipping fees.

 

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: 

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 14 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.